AI front desk for MSPs
Ticket intake that does not drop the line.
Clients call with outages and access issues. Veliform captures severity, systems involved, and routes priority calls.
You've reached PixelOps Support. How can I help?
Email is down for our whole office — this is urgent.
I understand. I'll capture severity and get this escalated. Company name?
The problem
Helpdesk phones ring while engineers are deep in tickets.
What Veliform does
- Severity and system capture
- Client identification prompts
- Priority escalation rules
- Structured ticket summaries
MSP & IT Services