Legal
Privacy Policy
1. Who we are
Veliform (“we”, “us”) operates Veliform Voice, a SaaS voice AI phone agent for businesses. Contact: info@veliform.com.
2. What we collect
- Account data — name, email, business details you provide at signup or in the app.
- Billing data — payments are processed by Creem (Merchant of Record). We do not store full card numbers. Creem may share limited billing status and transaction metadata with us.
- Service data — agent configuration, call logs/transcripts, usage minutes, and integrations you connect (e.g. calendars, messaging) as needed to run the product.
- Technical data — device/browser info, IP address, and analytics (including Google Analytics and Ahrefs on marketing pages) to operate and improve the service.
3. How we use data
We use personal data to provide and improve Veliform Voice, authenticate users, bill subscriptions, send service communications, prevent abuse, and comply with law. We do not sell personal data.
4. Sharing
We share data with processors who help us run the product (hosting, telephony/AI providers, analytics, and Creem for payments), only as needed for those services. We may disclose information if required by law or to protect rights and safety.
5. Retention
We retain account and service data while your account is active and for a reasonable period afterward for backups, dispute resolution, and legal obligations. You may request deletion at info@veliform.com.
6. Your rights
Depending on your location, you may have rights to access, correct, delete, or export your data, or object to certain processing. Email info@veliform.com to exercise these rights.
7. Security
We use industry-standard safeguards appropriate to a SaaS product. No method of transmission or storage is 100% secure.
8. Children
Veliform Voice is a business product and is not directed at children under 16.
9. Changes
We may update this policy. The “Last updated” date will change, and material changes may be communicated by email or in-product notice.